Technical Support
Policy
Foxfire! technical
support questions have generally fallen into two categories.
- Getting Started
questions: installation, upgrading, and general setup and configuration.
- Advanced
setup, configuration, querying, and reporting questions.
The technical
support services available are designed to address these two categories
of questions. The goal is that questions in category #1 should be
answered promptly and at no charge.
Questions in
category #2 involve designing complex reports, attempting to achieve
the proper query results, data warehousing and partitioning schemes,
two-pass reporting solutions, custom data item programming, etc.,
etc. These questions fall outside the bounds of basic technical
support; and therefore, it is not possible to provide free support
for these questions. Accurate answers to these types of questions
generally requires a detailed understanding of the customers business
and database. However, Micromega has a Foxfire! Consulting Services
branch to accommodate these more advanced needs of customers.
Micromega Systems
reserves the right to make adjustments to its technical support
policy at any time, including discontinuation of such support.
The two support
categories are outlined below.
Free Support
Free e-mail support is available at support@micromegasystems.com. Free support covers installation, upgrading,
and general setup and configuration issues.
Free support
is also available on the Foxfire! Support Forum.
Our support will monitor the Forum on a daily basis.
Foxfire!
Advanced Technical Support (For Fee)
Advanced technical support is available for Foxfire!
v6.0, Standard and Enterprise. Advanced technical support addresses
a wide range of customer needs, from implementation strategies to
advice in constructing a report.
The key to easy end user queries and reports with Foxfire! is in
proper setup. Foxfire! provides highly configurable, flexible platform
that you can shape to managed the query process for end users. If
you need help, our developers have years of Foxfire! experience
that can be deployed to help you take full advantage of Foxfire!.
Some typical issues are:
- Designing
complex reports
- Database
Optimization
- Generating
correct SQL for proper query results
- Setting up
a security scheme
- Custom data
item programming
- Customizing
the product interface
- Database
partitioning strategies
- Integrating
Foxfire! with your application
- and Much
More
Foxfire! Advanced
Support services are billed on an hourly basis. Email support@micromegasystems.com
for more information.
|
